Quality Commitment & Warranty
Everything we promise about quality, on one page, backed by documents and videos, not adjectives.
27
checkpoint tests
per used unit, logged by serial
3
written grades
A / B / C with photo rubrics
90 days
max warranty
Grade A units, 30 days Grade B
≤48h
claim response
working hours, in writing
Six commitments behind every container
Trusted factory network
147 factories pre-scanned and graded; we buy only from the A-list, verified years, export history and certification files. No anonymous “market goods”.
Written grading rubric
Age, cosmetics and function mapped to A/B/C — with photo rubrics per category. The grade on your invoice is the grade in your container.
Bench testing, not plug-in guessing
Power-on · program run · motor/pump load draw · heating element · safety cut-off · cord & plug integrity, logged per serial number.
Clean and shelf-ready
Deep clean inside and out, grade tag fixed, cables tied, your units go from container to shelf without embarrassment.
No red flags
No banned used cooling, no counterfeit or lookalike brands, no waste-padding. Honest declarations keep your customs record clean.
Parts & repair support
3–5% spare parts per container + repair video library + ongoing parts supply for repeat clients. Warranty claims answered within 48 working hours.
The bench checklist, by category
A sample of the checks every unit passes before it earns a grade tag.
Laundry
Fill valve · wash agitate · drain pump · spin balance & vibration · motor load draw · belt/bearing noise · lid & door safety cut · suspension · cord, plug & earth
Kitchen & microwaves
Power-on · magnetron warm-up · heating evenness · timer & panel controls · door interlock · turntable · grill element · cord, plug & earth
Heating & fans
Element continuity & draw · thermostat cut-off · tip-over switch (heaters) · all fan speeds · oscillation · battery charge circuit · cord, plug & earth
Coverage, in plain terms
| Grade | Coverage | Claim window | Resolution |
|---|---|---|---|
| Grade A | Function failure in normal use | 90 days from arrival | Spare part shipped or credited on next order |
| Grade B | Function failure in normal use | 30 days from arrival | Credited on next order after verification |
| Grade C | Sold as-is working | Transit damage only (photo at delivery) | Case-by-case |
| New / OEM lines | Manufacturing defects | Per contract (typically 12 months, spare-parts based) | Parts shipment + factory technical support |
- Claims: photo/video of the unit + serial tag, within window. Response ≤48 working hours; resolution credited or parts shipped.
- Exclusions: misuse, power surges, unauthorized repair, normal-wear cosmetics. Transit damage claims go to the cargo insurer, document at delivery.
- Repeat clients: standing spare-parts stock reserved against your SKU list for faster replenishment.
The Safe Payment Protocol
Importers lose more money to payment fraud than to bad goods, including hacked-email account-switch scams that cost one importer $100,000. Six rules, no exceptions:
1. Corporate account, matching name
Money goes only to the corporate account named in the contract. The receiving account name MUST match “Apex Home Export” — every time.
2. Never accept account changes
If any “updated bank details” email arrives, even from our address, stop. Call the known WhatsApp number and verify by live video before anything else. No exceptions.
3. 30/70 with video proof
30% deposit; 70% only after you’ve watched your units run on video and seen loading footage.
4. Third-party inspection
SGS / Bureau Veritas / Intertek welcome at your cost before loading, we load after the inspector signs.
5. Same-name payer policy
Your transfer must come from the company on the PI. Third-party payers need a signed declaration, protects both sides from fraud and freezes.
6. Restricted-bank screening
Iraq-route and high-risk corridors: we screen sending banks against published restricted lists before accepting funds.
Put our promises to the test
Ask for a sample test log, a redacted QC report and a live video warehouse walk, before you spend anything.