1. Who we are

Apex Home Export is a Guangzhou (China) based exporter of tested used and brand-new white-label home appliances. For privacy matters contact sales@apexhomeexport.com or WhatsApp +86 199 0592 2526.

2. What we collect

• Enquiry data you give us: name, company, destination market, WhatsApp number, email, and the content of your enquiry (categories, quantities, budget).
• Order and trade data: PI/contract records, invoices, shipping documents, serial-range logs and claim records for goods we supply to you.
• Technical data: this website sets no advertising or analytics tracking cookies by default. Standard server logs (IP address, pages requested, timestamps) may be retained for security purposes.

3. What we do with it

• To quote, execute, ship and document your orders, and to handle warranty claims.
• To contact you about your enquiries and orders — via WhatsApp or email, in the language of your enquiry.
• To send batch and freight updates only if you opted in (e.g. our “BATCH LIST” subscription). Every message tells you how to stop receiving them.

4. What we never do

• We do not sell or rent your contact details.
• We do not share your data with third parties except those strictly needed to execute your order (freight forwarders, inspection companies, banks processing your payment) and authorities where the law requires.
• We do not ask for — and you should never send — payment card details by email or chat. Trade payments move by bank transfer to our corporate account only.

5. Storage, security and retention

• Trade records are stored in access-controlled corporate systems (email, CRM, accounting). WhatsApp communication is stored within the WhatsApp platform under its own policies.
• Order records are kept as long as trade and tax rules require; enquiry data of prospects who do not proceed is deleted within 24 months of last contact.
• You can request deletion of your contact details at any time — one message is enough. Records required for completed transactions are retained as the law requires.

6. Your rights

You may ask what data we hold about you, request a copy, correction or deletion, and withdraw marketing consent at any time. Requests are handled within 14 days. Depending on your country, you may have additional rights under local law (for example GDPR for European residents, or applicable African data-protection laws).

7. Changes

If this policy changes materially, the updated version is published on this page with a new “last updated” date. Continued use of the website after changes means you accept the updated policy.

8. Related documents

Terms & Conditions · Trading terms summary · Quality & warranty