Everything we promise about quality, on one page, backed by documents and videos, not adjectives.
checkpoint tests
per used unit, logged by serial
written grades
A / B / C with photo rubrics
max warranty
Grade A units, 30 days Grade B
claim response
working hours, in writing
184 factories pre-scanned and graded; we buy only from the A-list, verified years, export history and certification files. No anonymous "market goods".
Age, cosmetics and function mapped to A/B/C — with photo rubrics per category. The grade on your invoice is the grade in your container.
Power-on · program run · motor/pump load draw · heating element · safety cut-off · cord & plug integrity, logged per serial number.
Deep clean inside and out, grade tag fixed, cables tied, your units go from container to shelf without embarrassment.
No banned used cooling, no counterfeit or lookalike brands, no waste-padding. Honest declarations keep your customs record clean.
3–5% spare parts per container + repair video library + ongoing parts supply for repeat clients. Warranty claims answered within 48 working hours.
A sample of the checks every unit passes before it earns a grade tag.
Fill valve · wash agitate · drain pump · spin balance & vibration · motor load draw · belt/bearing noise · lid & door safety cut · suspension · cord, plug & earth
Power-on · magnetron warm-up · heating evenness · timer & panel controls · door interlock · turntable · grill element · cord, plug & earth
Element continuity & draw · thermostat cut-off · tip-over switch (heaters) · all fan speeds · oscillation · battery charge circuit · cord, plug & earth
| Grade | Coverage | Claim window | Resolution |
|---|---|---|---|
| Grade A | Function failure in normal use | 90 days from arrival | Spare part shipped or credited on next order |
| Grade B | Function failure in normal use | 30 days from arrival | Credited on next order after verification |
| Grade C | Sold as-is working | Transit damage only (photo at delivery) | Case-by-case |
| New / OEM lines | Manufacturing defects | Per contract (typically 12 months, spare-parts based) | Parts shipment + factory technical support |
Importers lose more money to payment fraud than to bad goods, including hacked-email account-switch scams that cost one importer $100,000. Six rules, no exceptions:
Money goes only to the corporate account named in the contract. The receiving account name MUST match "Apex Home Export" — every time.
If any "updated bank details" email arrives, even from our address, stop. Call the known WhatsApp number and verify by live video before anything else. No exceptions.
30% deposit; 70% only after you've watched your units run on video and seen loading footage.
SGS / Bureau Veritas / Intertek welcome at your cost before loading, we load after the inspector signs.
Your transfer must come from the company on the PI. Third-party payers need a signed declaration, protects both sides from fraud and freezes.
Iraq-route and high-risk corridors: we screen sending banks against published restricted lists before accepting funds.
Ask for a sample test log, a redacted QC report and a live video warehouse walk, before you spend anything.
Request the Evidence Pack